Are you interested in telework but have questions about how a work from home program could be successfully implemented at your company? Choose Your Way Bellevue works with telework expert Rick Albiero, CEO of the Telecomuting Advantage Group (TAG). Submit your telework questions to our expert here, or read on for previous Q&A’s requested publicly on the Telework Bellevue Ask an Expert page. And be sure to check back for more telework questions and answers from our expert. The Q&A’s are featured here on the Choose Your Way Bellevue blog on a monthly basis.
Question 3: We hear about productivity gains from teleworkers. Where do they come from and has anyone actually measured them?
Rick’s Reply: Productivity gains come from multiple sources. Teleworkers experience fewer disruptions while they are working allowing them longer periods of concentration. Teleworkers often have more flexible work hours, allowing them to accomplish job-tasks during their peak work hours. The ongoing discussion of “morning vs. night” people does have a basis in the fact that some employees may be the most productive in the morning and others late in the afternoon or early evening. Allowing employees the option of working during these hours, rather than being in the middle of the commute, is likely going to increase the amount of work they accomplish. Add in more effective time management, reduced absenteeism and the feeling of empowerment they experience and employees experience an almost effortless level of increased productivity.
Many organizations have implemented telework metrics and collect productivity data and/or conduct employee surveys. Some examples include American Express and Alpine Access who both report an increase of over 25% among teleworking sales and support agents. Sun Microsystems found that teleworkers contribute 60% of the time that they used to spend commuting getting work done. Best Buy’s average productivity is up 35% due to their flexible work program.