With so many transit resources available it can be hard to know where to begin! Especially for those with specific needs it can be especially challenging to find information. Below are some basics to get started; and remember King County Metro, Sound Transit, and Choose Your Way Bellevue are always available to assist you.
For those with disabilities:
Image thanks to Sound Transit
All regular Metro and Sound Transit services are designed to be as inclusive as possible, and service animals are always welcomed aboard. All Sound Transit services and facilities are 100% Americans with Disabilities Act (ADA) compliant and all light rail facilities feature level-boarding platforms for easy roll-on access.
Those with specific needs that preclude them from using the regular service may choose to utilize Metro’s Access Transportation which takes riders anywhere served by bus, streetcar or light rail. For those who meet ADA eligibility requirements, Metro’s Paratransit services may also be utilized. To qualify for such services users much verify their eligibility. Call (206) 263 3113 to speak with someone about your eligibility, or click here. metro.kingcounty.gov/tops/accessible/pdf/AccessRideGuide.pdf
Image thanks to King County Metro
To receive a reduced fare ORCA Lift card (good for both Sound Transit and Metro), riders must verify their income by visiting one of the enrollment locations (list here: http://metro.kingcounty.gov/programs-projects/orca-lift/enrollment-locations.html) or by bringing the appropriate paperwork to an ORCA To Go
event. Be aware though that the hours of operation for enrollment locations are not standardized. Once received, the ORCA Lift card is valid for two years, regardless of an increase in income, and may be used on Metro, Kitsap, and Sound Transit buses, Sound Transit light rail and Sounder trains, King County Water Taxi, and the Seattle Streetcar. To check your eligibility call (206) 553-3000 or (800) 756-5437 or click here
Senior/Disabled and Youth ORCA cards can reduce fare costs as well. To find out about eligibility requirements click here. Adult and Youth cards are available by mail; other cards are available in person and require proof of eligibility. For more information about obtaining ORCA cards click here.
Non-English Resources: We recognize the current and growing need for resources in additional languages. At the bottom of both Metro and Sound Transit webpages, a language preference may be selected for viewing online resources. For help planning trips or other information Metro’s Customer Service line can be reached at (206) 553 3000. By pressing “1” for an interpreter, callers may discuss their inquiry in over 200 languages. The City of Bellevue’s number for language assistance is (425) 452 6800.
No matter how you utilize your transit options, transit agencies always welcome your feedback, particularly if there is a way for these agencies to better serve those with specific needs. You can contact Sound Transit, King County Metro, or Choose Your Way Bellevue.
Editor’s Note: All information compiled from Sound Transit and King County Metro. For specific questions please email email@example.com or Sound Transit and King County Metro.
-Choose Your Way Bellevue Staffer Paige